By purchasing any Products from RPB, whether online or at our showroom, or by using the Products you thereby agree to these Terms in their entirety. If you are under the Minimum Age, you are not eligible to make a purchase with RPB. You represent and warrant that you are at least 16 years of age or the age of legal majority in your jurisdiction (the “Minimum Age”), whichever is higher. Purchases in Canada and the European Union must be made through their respective websites and are subject to the applicable Terms and Conditions contained on their website. I understand that, I didn't buy the brakes from them, I don't expect them to provide warranty.These Consumer Purchase Terms and Conditions (the “ Terms”) are a legal agreement between you (“ You” or “ Customer”) and Rad Power Bikes Inc., a Delaware corporation (“ RPB”, “ us” or “ we”), and apply to all consumer purchases by you of any model of RPB’s electric bikes (“ ebike(s)”) and/or related accessories or other products offered by RPB (collectively with ebikes, the “ Products”) in the United States only. They'll do a one-time courtesy replacement of my tube and only the brakes are out of warranty, not the whole bike. Update: just finally received a reply from Rad today. I like my bike, and it was somewhat affordable, but my next bike won't be a Rad bike. Still haven't heard back from them after my reply. Emailed them again but the answer, after 5 days, was they would write me an invoice. I also didn't get a 'rate the support you got' email.Ī few days later my rear tube exploded (100 km on the bike, and it happened when it was parked.). They wrote that it voided the warranty on my bike and immediately closed the support ticket. Contacted Rad support again, but stupidly told them I had replaced the brake. Contacted Rad support, but I needed my bike so I bought another brake. Was going to drill out the screw until I noticed it was a reverse thread screw, and I would not find a replacement easy. I adjusted the screeching front brake on my Radwagon and the set screw broke off. I have to imagine finding a local bike shop who is willing to work on a rad bike - at their rates is a big pita so I'll do the work myself, but heaven forbid anything more serious breaks on this thing.Īnyhow sorry for the rant - sometime companies piss me off. ![]() He managed to turn a you problem (Rad Bikes) into a me problem. I work in the IT industry so I'm actually used to run around from vendors, and I thought I had seen everything. There aren't any from the vendor because as far as I can tell Nutt isn't actually a company that has an internet website - all the documentation and videos I can find are from users - and mostly involving electric scooters. I ask again for the service manuals, and he says they don't have any because of all the random parts they use (I'm paraphrasing here). There are no Rad service bike shops where I live (near Portland Oregon) - the nearest one is in Bend - about 3-4 hour drive from here. Ok so I say send me some replacements (can always use more brake parts) and no now instead he wants me to take it to a bike shop - and have the bikeshop work with Rad on warranty payments (yes he said find a bike shop who will work on it, but don't let them work on it until they contact Rad. ![]() ![]() So I send them an email asking for the service manuals for the brakes (I can't find hardly anything about Nutt brakes.) - about 3-4 weeks later (not kidding, by this point I've amassed all the parts I need to fix it and had written them off) I get an email telling me how to completely replace them - basically how to remove the calipers, cables, brake handles and put new ones in.Ĭonfused I ask and he said no typically we just replace them. So, they need to be bleed right? I'm willing to accept that the person who put the fluid in there didn't know what they are doing and fix it myself. I have a Rad City 5 - about 500 miles in the brakes got really spongy - the rear one basically doesn't even work unless I pump it about 3-4 times.
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